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13 August
Cystic Fibrosis Week


Tuesday 21 August 2012
1.30 pm at the Memorial Hall Supper Room next to the Library on Main St, Otaki.

Speaker: Dr Steven Finlay, CEO of the Cleantech Trust
Refreshment at conclusion

RVSP by 19th August 2012
Tel: (06) 364 8664
E-mail: cab.otaki@xtra.co.nz


Friday 31 August
Cancer Society "Daffodil Day"


Home > Health Organisations > Ministry of Health

Ministry of Health

133 Molesworth Street
P O Box 5013

Tel: (04) 496 2000
Fax: (04) 496 2340
E-mail addresses: the standard format for is: firstname_lastname@moh.govt.nz
Website: http://www.moh.govt.nz/








1 Heretaunga Street
PO Box 5349
Palmerston North

Free Phone: (0800) 666 676
Tel: (06) 356-6606
Fax: (06) 356-6631
Website: www.arohanuihospice.org.nz

Home Support
Inpatient Care
24hr Advice
Hospital-based Support
Day Stay
Outpatient Clinics
Grief and Loss Support
Palliative Care Professional Education

Home Support
Arohanui aims, where possible, to enable patients to continue to live at home. Our team of specialist nurses, called Palliative Care Co-ordinators, monitor and support our community-based patients, maintaining close links with others involved, such as general practices and district nurses.

Inpatient Care
Arohanui has a 10 bed purpose-built unit in Palmerston North. Patients are usually admitted to receive treatment for distressing symptoms or for respite care to give their families or caregivers a break. Two beds are also available for day patients. The inpatient unit is the base for Arohanui's interdisciplinary team.

24hr Advice
A Registered Nurse is available 24 hour a day to offer support and advice over the phone to either patients, families or other health professionals. They will contact a doctor or district nurse if needed.

Hospital-based Support
For hospital patients with palliative care needs, Arohanui has set up in partnership with MidCentral Health a Hospital Palliative care Team. This doctor and nurse team at Palmerston North Hospital can offer advice on relief of symptoms, plan discharge home, or arrange transfer to Arohanui Hospice if appropriate.

Day Stay
Arohanui welcomes patients on Tuesdays and Thursdays to their Day Stay programme. Day Stay offers opportunities to rediscover creative skills, try some new activities, and relax in the company of other patients with the support of staff and volunteers. Lunch and a tipple from the drinks trolley are provided.

Outpatient Clinics
To enable specialist follow up after their initial assessment with our medical staff, patients can be seen at our outpatient clinic. The patient's general practitioner will be kept informed of the outcome of these.

Bereavement Support
There is an active Bereavement Support team at Arohanui that provides support for any person, of any age who has suffered the loss of a significant person in their lives. The team is available to provide access to resources to help those who are grieving as they experience difficult times in their journey and encouragement to travel this road in their own way and in their own time.

Palliative Care Professional Education
In support of our partnership with health professionals and support agencies, we offer education sessions and resources in all aspects of palliative care. This component of our service is co-ordinated by our Palliative Care Nurse Educator. Find out more about our Palliative Care Education Program.

Please see our website for more information.





175 Grey Street
Palmerston North

Tel: (06) 350 1200
Fax: (06) 358 3927
E-mail: info@aorangihospital.co.nz
Website: www.aorangihospital.co.nz

Visitors are welcome at any time during the day and early evening.

Specialists and nursing staff maintain credentialing standards to work at Aorangi Hospital

Our full range of specialties include:
- Orthopaedics
- Gynaecology
- Ear, nose and throat
- Urology
- Plastic surgery
- Ophthalmology
- General Surgery
- Oral and Maxillofacial surgery
- Endoscopy

666 High Street
PO Box 31-459
Lower Hutt

Tel: (04) 569 7555
Fax: (04) 567 0041
E-mail: info@boulcotthospital.co.nz
Website: www.boulcotthospital.co.nz/

Your private surgical specialists

Boulcott Hospital is the only private surgical hospital in the Hutt Valley. We offer our patients access to the very best of care.

Our aim is to make your time in our hospital as relaxing and as enjoyable as possible. Whatever the reason for your stay, however long you stay with us, you'll be looked after by our highly trained nursing staff and treated by some of the country's most respected and experienced specialist surgeons.

A full range of procedures

Nobody should have to wait to feel better. At Boulcott Hospital, the quality of our facilities and the expertise of our specialists allows us to offer you access to a full range of surgical procedures, including those covered by ACC, along with a comprehensive after-care programme.

If you need surgery, please talk to your doctor or specialist about coming to Boulcott Hospital. You can have your operation here within days if that's what's required. Details of some of the procedures available are listed below under each specialty.

General Surgery
Plastic and Reconstructive Surgery
Cardiology (Consultations Only)

Churchill Drive
Crofton Downs

Tel: (04) 479 2069
E-mail: admin@bowen.co.nz
Website: www.bowen.co.nz/

We aim to make your stay as pleasant as possible.

Bowen is primarily a surgical hospital, committed to excellence in our operating theatre and ward services.

Bowen provides you with the highest standards of professional nursing care, individual attention and respect for your privacy.

Services Available at Bowen Hospital
Bowen Hospital is a progressive hospital that recognises, measures, promotes and is committed to Quality Service within a Caring Environment to ensure our patients reach and maintain their optimum health potential.

Mission Statement

Breast surgery and consultation services
Dental surgical and consultation services
Ear, nose and throat surgical services
Endoscopy investigations in the Gastroenterology Clinic
Gastroenterology consultation
General & Vascular Surgical Services - surgery and consultation
Gynaecology surgical and consultation services
Oral and Maxillofacial Surgery
Orthopaedic surgical and consultation services
Plastic and reconstructive surgery and consultation services
Radiology facilities
Sleep study unit

Other Specialist Consultation:
Audiology consultation
Dermatology consultation
Neurosurgical specialist consultation
Pain management clinic
Renal physician consultation
Respiratory physician consultations
Rheumatology specialist consultation

175 Grey Street and 21 Carroll Street
Palmerston North

Postal address: P.O. Box 442
Palmerston North 4440

Tel: Grey Street: 350 1200
Carroll Street: 356 5180

E-mail: info@cresthospital.co.nz

Dannevirke Community Hospital
Tararua Health Group Ltd
Barraud Street
PO Box 275
Dannevirke 4942

Tel: (06) 374 5691
Fax: (06) 374 5693
E-mail: admin@thg.org.nz
Website: www.thg.org.nz

Reception services: Monday to Friday 8.30am - 5.30pm
The hospital provides 24 hour nursing care with registered nurse and care assistants on duty.
Visiting hours: daily from 11.00am to 8.00pm (please see the nursing staff for individual needs)
Radiology - X-Ray service, ACC Medical, Private. Monday to Friday 8.30am - 4.30pm
Ultrasound Service - Medical, ACC, Obstetric and Private. Tuesday and Thursday 8.30am - 4.00pm
ECG On referral from Medical Practitioner

After hours:
Please phone the National healthline on 0800 611 116 for the afterhours service.

Vision statement:
Dannevirke Community Hospital provides high quality health services to the Dannevirke and Tararua region.

Dannevirke Community Hospital is promoted as a centre which enhances the health and welfare of all sectors of the community

This modern hospital provides 8 GP beds, is a maternity facility (3 beds), has an x-ray service and provides ultrasound service 2 days per week. All the local GP’s provide care for their own patients and are on a roster system for caring for inpatients after hours.

The Tararua Health Group was established in April 2009. This private company comprises three GP practice sites and a community hospital located in Southern Hawkes Bay with the sites based in Dannevirke and Pahiatua. The range of services provided by the group encompass GP primary healthcare, practice nursing, community nursing, hospital, maternity and radiology services. The organisation employs up to 100 staff, including GP’s, registered nurses, radiographers, midwives and a sonographer. There are a range of support staff providing business and quality systems to the overall organisation.

This organisation uses leading-edge technology to support the provision of their services. Tararua Health Group has invested in fibre optic cables to link the sites for the high speed transmission of digital x-rays. The software is a Medtech supported framework and patient records from all four sites are integrated, thereby allowing a borderless sharing of information amongst health providers. Clinical excellence is the cornerstone of the service and staff from within the organisation network effectively on a district and regional-wide basis for clinical governance. A range of tertiary training institutes have agreements for the placement of students (GP’s, nurses, midwives) within our rural teaching programme.

The following services are also located at the hospital:
Med lab - Laboratory services
Healthcare NZ

MCDHB Community services provided from the Hospital building include:

District nurse
Tel: (06) 374 5691 or (0800) 001 491
Monday to Friday 8.00am to 3.00pm Saturday and Sunday 8.00am to 11.00am
Referrals to the service must be made through a health professional e.g. GP

Dental services (infant to adolescents)
Dental treatment is free at all School Dental Clinics, for children from 6 months of age to end of year 8.

Drug & Alcohol
(06) 374 9628 or (0800) 764 677
Hours: Monday to Friday 8.30am - 4.30pm

Mental Health
(06) 374 7734 or AH emergency (0800) 653 357
Hours: Monday to Friday 8.30am - 4.30pm

Services provided include:
crisis intervention

Occupational Therapy
(06) 374 9631 (answer phone please leave message)
Hours: Monday to Friday 9.00am to 2.30pm
Central referrals:
Tel: (06) 350 8107
Fax: (06) 350 8122
Referrals are accepted from GP's Specialists or Registered Health Professionals via MidCentral Health's Central Referral Service.

Outpatients Clinics
(06) 347 9624 or (06) 374 5691
For all visiting specialists outpatients clinics enquiries and/or cancellations

All referrals are through a health professional e.g. GP.

Diabetes Lifestyle - Nurse & Dietician
Ear Nose & Throat
Medical (for elderly)
Chronic wound care

Physiotherapy Service

Tel: (06)374 9623 (Answer phone please leave a message)
Tel: (06) 350 8107 Central referrals
Hours: Monday to Friday 16 hours per week, but may fluctuate to accommodate public holidays.

Physiotherapy provides outpatient treatment for acute to chronic conditions.

- Musculoskeletal such as : headaches, backs, muscle strains, chronic pain, ACC, Non ACC clients
- Rehabilitation for neurologal conditions such as stroke, multiple sclerosis.
- Mobility equipment for non ACC clients, with community visits as required
- Faecal, urinary, incontinence & woman's health e.g. Antenatal treatments

Referrals may be accepted from Specialists, Physiotherapists, GP's District Nurses, Occupational Therapists, Support Links, Social Workers via our Central Referral Service.

All clients have individual programmes.

Services provided include:
Other specialised programmes as needed.
Self referral is welcome

Tararua Well Women's Health
(06) 374 8811
Monday to Friday at Gordon Street Health Clinic
A free & confidential service for women

Public Health Services:
Gordon Street Health Clinic
Tel: (06) 374 8496 Answer phone
Public Health Primary Care Service Staff provide:
Assessment and referral on health related problems and concerns
Support and advocacy to assist individuals and families

Youth Focused Services:
(06) 374 8496 (answer phone or
(025) 718 697
Hours: Monday to Friday 8.30am - 4.30pm
Available to all children and youth (5 - 18 years)
Nurses clinic available at Gordon Street Health Clinic - drop in or by appointment
Doctor available monthly by appointment

Vision & Hearing Screening Service:
(06) 355 0743 or (0800) 153 042
Hours: (By appointment) Clinic is held the first Wednesday of each month at Gordon Street Health Clinic.
The Vision and Hearing team visit all schools and pre-schools on a regular basis.

Sexual Health Service:
Oranga Tokai - Sexuality -the core of your being
Gordon Street Health Clinic
Tel: (06) 350 8602 or (0800) 808 602
Hours: Monday 11.00am - 1.00pm

Sexual Health Services Staff provide:
A free & confidential service for everyone
Information and advice on sexual health
Testing and treatment of sexually transmissible infections (STIs), including HIV / AIDS.

Social Worker:
(06) 3508322
Fax: (06) 350 8484

Hours: Tuesdays & Wednesdays in Tararua or an appointment can be arranged on other days if unable to make it on these appointed days.

A medical social work service is provided in our community for people needing to access services such as home support, convalescent/continuing care, hospital discharge planning and personal/financial support.

The service also provides short term health related crisis counseling and professional support to help clients adjust to illness and loss.

Referrals are made through GPs or other health professionals

Barraud St Health Centre
Tel: (06) 374 7851 (answer phone may be in place)
Hours: Monday to Friday 8.30am - 5.00pm

This service is for a person who has been identified as having a physical, neurological, intellectual, sensory or age related disability (or a combination of these) which is likely to continue for a minimum of 6 months and result in reduction of independent function to the extent that ongoing support is required.

Supportlinks assists people to identify help then need (Needs Assessment) and selects the type of services that will provide the help (Service Co-ordination).

Types of help may include home support services (home help and personal care) Residential care or carer relief.

Supportlink covers the MidCentral Health area. Supportlinks staff are based in Palmerston North, Dannevirke and Levin.

Anyone can refer to Supportlink. All referrals are initially centralised in Palmerston North. There is no charge for assessment and service co-ordination. Services to meet client's needs may be subject to financial eligibility and available funds.

Supportlink also manages the short Term Home help Service Meals on Wheels

Neuro Development Therapist
Messages can be left at the Dannevirke Community Hospital reception (06) 374 5691 or Child Development Services, Palmerston North Hospital Tel: (06) 350 8293

Hauora Horowhenua


See larger map at bottom of page.

Liverpool Street

Tel: (06) 366 0888
Fax: (06) 366 0041

Website: http://www.midcentraldhb.govt.nz/PatientsVisitors/HorowhenuaHealthCentre/

Visiting hours

More information on MidCentral DHB website

Mid-Central Health's Outpatient Clinics
- Alcohol and Drug
- Antenatal
- Cardiac Rehabilitation
- Cardiology
- Colposcopy
- Congestive Heart Failure
- Diabetes
- Dietician
- Ear, Nose and Throat
- Elder Health Assessment
- Gynaecology
- Hearing (Children)
- Lymphodoema Therapy
- Medical (Elder Health)
- Medical (General)
- Mental Health
- Occupational Therapy
- Oncology
- Orthopaedic
- Orthopaedic Joint Replacement Review
- Orthoptic
- Orthotic
- Ostomy/Continence
- Paediatrics
- Palliative Care
- Physiotherapy
- Podiatry
- Psychogeriatric
- Rehabilitation
- Rheumatology
- Surgical
- Sexual Health
- Smoke-free
- Speech Therapy
- Urology
- Visiting Neurodevelopmental Therapy
- Wound
- Youth Clinic

Mid-Central Health's Inpatient Services
- Assessment, Treatment & Rehabilitation (AT&R)
- Primary Maternity
- Rural Inpatients

Mid-Central Health's Mental Health Services
- Alcohol and Drug Service
- Child, Adolescent and Family Service
- Community Mental Health
- Oranga Hinengaro

Mid-Central Health's Community Support Services
- Diabetes Nurse Educator
- District Nursing
- Meals on Wheels
- Occupational Therapy
- Physiotherapy
- Public Health
- Sexual Health
- Social Work
- Supportlinks

Mid-Central Health's Surgical Services
- Mobile Surgical Bus (facility connection)

Services to be provided by other (non-MCH) providers
Support Services: Outpatient Clinics:
- Laboratory
- Pharmacy
- Radiology
- Spotless Services (Cafe)
- ACC Assessments
- Problem Gambling Services
- Relationship Services

Accident and Medical Services:
- Level 1 After-Hours Accident and Medical Centre (future)

Horowhenua Primary Health Organisation:
Clinical and Administration Services including chronic care teams, diabetes
nurses, physical activity and nutrition



Warrimoo Street

Tel: (04) 298 6069
Fax: (04) 298 3213

Kapiti Health Centre map

Hospital Visiting Times

This purpose-built facility was opened at the end of October 2003. It provides outpatient clinics, maternity services, community health and community mental health services for the people of the Kapiti Coast. There are two maternity beds at the centre along with a birthing suite and delivery room. Multidisciplinary assessment and treatment programmes for the community's elderly are also based at the hospital.

Warrimoo Street

Tel: (04) 298 3975
Monday-Friday, 8am-4:30pm.
After hours please phone Mary Potter Hospice in Newtown (04) 389 5017.
E-mail: kapiti@marypotter.org.nz


Palliative Care Clinic
The clinic is held two times a week at the Community Hospice. Staff from Newtown come up the Coast to provide specialist medical advice, in addition to the support given to patients and families/whanau by the Community Hospice, and local doctors and nurses.

Palliative Care Co-ordinators
There are two Palliative Care Co-ordinators specifically for the Kapiti area. They are based at the Community Hospice, and work in the community with people and their families in their homes, and with other local health professionals, to ensure seamless palliative care.

Day Programme
The Community Hospice offers opportunities for people to socialise, participate in a variety of activities, or simply enjoy a change of environment. The Day Programme is run two days a week, between 10am and 2pm, by the Hospice Occupational Therapist, with assistance from volunteers - who also put together a great lunch! Activities can include music, outings, arts & crafts, board games, cards, and relaxation & energy management.

Volunteers are of great importance to the Community Hospice. They assist in many different ways, such as being drivers, cooks, fundraisers, Day Unit helpers, cleaners or gardeners.

Occupational Therapy
The Occupational Therapist can also visit people at home, to assist them to remain as involved as possible in activities which they value. Support is given for:
Management of work, self-care or leisure activities
Management of daily activities
Equipment needs
Relaxation & stress management

Family Support
Support and counselling is available to patients, their families/whanau, and their friends, both before and following bereavement. Counselling can be given at the Community Hospice or at home. This confidential service offers

Individual and family counselling
Grief support
Information on the practical and financial support available in the wider community
All services offered by Mary Potter Community Hospice are free. Fundraising supports our work in the Kapiti community.

50 Ruahine Street
Private Bag 11036
Palmerston North

Tel: (06) 356 9169
Fax: (06) 351 6630
Website: http://www.midcentraldhb.govt.nz/PatientsVisitors/PalmerstonNorthHospital/

Visiting hours

Palmerston North Hospital Map

The base regional hospital in Palmerston North has a dedicated Intensive Care Unit, Coronary Care Unit and Neonatal Unit, amongst other services, and provides one of the largest trauma centres in New Zealand.

The hospital provides services to a geographic area of around 880,000 ha and spans the North Island of New Zealand, from the western coast of the Manawatu, Horowhenua and Otaki districts, to the Tararua district on the eastern coast.

21 Carroll Street
P.O. Box 1622
Palmerston North.

Tel: Hospital (06) 953 2480
Tel: Specialist Centre (06) 953 2498
Fax: Hospital and Specialist Centre (06) 953 2481
Website: www.southerncrosshospitals.co.nz

Palmerston North Map

Visitors are welcome at any time during the day and early evening but special arrangements can be made at your request.

If requested, we can support you in limiting your visitors. We aim to ensure a restful and private environment for all our patients.

Ample visitor parking.

Southern Cross Hospital Palmerston North has focused on providing quality care in a relaxed and friendly environment.

Children are catered for in a bright fun playroom whilst extra conveniences are provided for the family and individuals in our modern facilities.

Whether you visit us as a day-stay patient, or stay longer, you can be assured of comfort, privacy and expert medical and nursing care. Our hospital treats 3000 patients each year from the Manawatu.

Our specialist services include: orthopaedics, gynaecology, ears nose throat, urology, plastic surgery, general surgery and endoscopy. Our Specialist Centre offers gynaecology, general surgery, urology and endoscopy specialists. Our facilities include a 27-bed surgical and medical ward, twin operating suites, a procedure room, a large recovery room, and a 6-chair day stay unit. We welcome your inquiry.

Rooms for overnight stay are fresh and modern, with an ensuite, television, radio and tea/coffee making facilities to make your stay as comfortable as possible.

Our Day Stay facility is well appointed for those who do not require staying overnight.

We have a professional nursing team focused on providing a high standard of care and comfort during your stay.

We provide nourishing, quality meals for overnight patients and can cater for special dietary requirements on request. We can also arrange visitor meals for a reasonable charge, if requested early in the day.

A complementary daily newspaper is available on request.

Extensive gardens and grounds surround the hospital, providing a tranquil environment for recovery.

Specialists operating at Southern Cross Hospital Palmerston North

Specialist profiles included within our web site are designed to offer GPs access to specialist information which may be of help to them in assessing treatment options.

Southern Cross Hospitals recognises that GPs are best placed to advise and support their patients when considering any treatment, and making informed choices about suitable referral options.

We advise patients to refer to their GP in relation to all aspects of treatment, selection of providers and referral to medical specialists.

Read the list of medical specialists operating at Southern Cross Hospital Palmerston North

Florence Street

Postal address:
Wakefield Hospital
Private Bag 7909
Wellington 6242

Tel: (04) 381 8100
Fax: (04) 381 8102
Toll free phone (0800) wakefield
E-mail: info@wakefield.co.nz
Website: http://www.wakefield.co.nz/

Postal address:
Wakefield Hospital
Private Bag 7909
Wellington South 6242

Visiting hours: 9am - 9pm

Finding your way around Wakefield Hospital

Back Institute
Cardiology / Cardiac Surgery
General Surgery
Sports Medicine
Urological Services

Wakefield is Wellington's leading private hospital. It is the largest private surgical hospital in central New Zealand.

Wakefield is committed to delivering high quality patient care using the latest technology, equipment and facilities in modern, comfortable surroundings.

At Wakefield patients are assured of attention to clinical safety, with 24 hour medical care, state of the art theatres, diagnostic laboratories, intensive and coronary care and on site radiology services. Specialists meet and maintain credentialing standards to work here and Quality Health New Zealand has recognized our expertise and dedication to quality as a hospital with the maximum term of accreditation.

Our full range of specialties include cardiac surgery, diagnostic and interventional cardiology, gastrointestinal surgery, complex arterial surgery, orthopaedic surgery, gynaecology and complex spinal surgery supported by full post operative rehabilitation.

In addition we also provide facilities and services for general surgery, plastic, urological, ear nose throat surgery and medical admissions.

Private healthcare allows choice and flexibility, and access to specialists who use the latest techniques in treatment. You are free to nominate your specialist and can expect your consultation and treatment in a timely manner without waiting list restrictions. Early treatment and intervention is often pivotal in ensuring the best outcome for patients.

Riddiford Street

Tel: (04) 385 5999
Fax: (04) 385 5557

Wellington Hospital Site Maps

Friends and relatives wishing to enquire about patients should telephone (04) 385 5947, (04) 385 5948, or (04) 385 5949. For all other enquiries, telephone (04) 385 5999.

Hospital Visiting Times

A guide to Wellington Hospital services

Wellington Hospital is the largest facility operated by the CCDHB and is one of five major tertiary hospitals in New Zealand.

It provides a comprehensive range of specialist secondary services and regional tertiary services. These tertiary services include cardiology and cardiothoracic surgery, neurosurgery, vascular surgery, renal medicine and transplants, genetics, oncology, paediatric surgery, neonatal intensive care, obstetrics, trauma, endocrinology, intensive care, urology, rehabilitation and specialised forensic services.

As a major teaching hospital, Wellington provides an educational environment for medical students of Otago University's Wellington School of Medicine and post-graduate training for clinical professionals.

Wellington Hospital is also the region's main emergency and only trauma service, with a rooftop helipad providing a link to surgical, intensive care, neonatal intensive care and emergency services.

Mental health services are provided at Te Whare O Matairangi on the Wellington campus. The Mental Health Service delivers acute care, rehabilitation, forensic and community mental health services. There are two community teams (Child and Family and Drug and Alcohol) along with specialist community teams including Maori Mental Health and the Pacific Island Service.







Health Related Questions and Answers for the People of Otaki





This information has been developed for Otaki residents by the Kapiti Community Health Group Trust with MidCentral and Capital & Coast District Health Boards, Wellington Free Ambulance and St John's Ambulance Services to enable better understanding about your choice of where to go for services, how to get there, and why some boundary restrictions exist.


Q: If I need hospital care, I would like to go to Wellington as my health records and family support are there. Is this possible?

A: Yes. In general it is expected that people from Otaki/Te Horo will receive their specialist care from MidCentral DHB. However, people can receive care from Capital & Coast if it is more convenient to them. You just need a referral from your Doctor to the appropriate specialist in Capital & Coast.


Q: If I go to the Otaki Medical Centre to see a doctor, can I be referred to a specialist at Kapiti, Kenepuru or Wellington?

A: Yes. In general it is expected that people from Otaki/Te Horo will receive their specialist care from MidCentral DHB. However people can be referred to Capital & Coast if it is more convenient for them.

Q: I use the Waikanae Health Centre. Can I be referred to Palmerston North hospital if necessary?

A: Yes. It is generally expected that in most cases Otaki/Te Horo people will receive their care from MidCentral DHB in either Levin or Palmerston North.


Q: I live in Otaki and my friend lives in Te Horo. In an emergency, can the ambulance take either of us to Wellington Hospital?

A: Generally no but in some situations of high tech need - yes (see below). Ambulance services follow referral protocols that ensure patients are taken to the place of most appropriate care for their condition - this may be Kenepuru, Wellington or Palmerston North. Those living north of Peka Peka Road willin most instances be transported to Palmerston North Hospital by St John Ambulance Service. For reasons of patient safety (that of the immediate patient and that of possible further patients in the next few hours) it is not possible to respond to individual patient preference.

Q: Why do some Otaki/Te Hora people get transferred directly to Wellington Hospital in an emergency and others don't have the choice?

A: The ambulance will only take the patient to Wellington Hospital if that is where the emergency service is located, for example: cardiothoracic or neurosurgery.

Q: If an ambulance can take me to Levin then transfer me to another ambulance that then takes me to Palmerston North, why can't they take me south and transfer me at Waikanae or Paraparaumu to go to Wellington?

A: The ambulance will only take the patient southwards to Wellington Hospital if that is where the emergency service is located, for example: cardiothoracic or neurosurgery. Roadside transfers are not encouraged.

Q: Who is the Kapiti EMS? Are their services available to me in Otaki?

A: Kapiti EMS is a free volunteer service provided by Dr Chris Lane and a team of paramedics. EMS carry out advanced intervention at the scene of medical emergency or severe trauma, treating and stabilising patients so they can be taken to hospital by ambulance or helicopter. St John Ambulance will activate their services if necessary through Wellington Free Ambulance.


The establishment of PHOs in Otaki and Kapiti make no difference to the responses to these questions.


Q: I am about to receive hospital care at Wellington. Am I able to have district nursing care at my home in Otaki afterwards?

A: Yes. MidCentral DHB will provide district nursing services.

Q: I work in Paraparaumu but live at Otaki beach. Can I visit the Kapiti Health Centre and get free physiotherapy there instead of travelling to Levin?

A: Yes.

Q: What health services are available in Otaki?

A: Refer to 'Otaki Health Services' brochure developed by MidCentral DHB. These are available at the Otaki Medical Centre, the Citizens Advice Bureau and the Otaki Library.

Q: If I need mental health services for myself or a member of my Otaki-based family, who will provide the service?

A: Mental health services to the Otaki district are provided by MidCentral DHB.

Q: I live in Otaki township and have just received hospital care at Palmerston North. I want to convalesce in Wellington with my family. Can I get district nursing care there?

A: Yes. If a patient is convalescing at an address within Capital & Coast DHB boundaries then district nursing care is provided by Capital & Coast.